Privacy Policy — zentroves

Introduction

zentroves Pte. Ltd. ("zentroves", "we", "us", "our") is committed to handling the personal data of our clients, enquirers, and website visitors with care and transparency. This policy explains what data we collect, why we collect it, how it is used, and what rights you hold in relation to your information.

This policy applies to all personal data collected through our website at zentroves.blog, by email, and through direct telephone or written contact. If you have questions, please contact us at [email protected].

We operate under the Personal Data Protection Act 2012 (PDPA) of Singapore. Where clients are based in the European Union or United Kingdom, we also observe GDPR obligations as applicable.

1. Data We Collect

Information you provide directly

Full name and contact details (email address, telephone number)
Address or pick-up/delivery location for service arrangements
Details of the occasion or service you are enquiring about
Any preferences, instructions, or specific requirements shared during booking
Payment information (processed via third-party payment providers — we do not store card details)

Information collected automatically

Browser type, device type, and operating system
Pages visited on our website and time spent on each page
IP address and general geographic region
Cookies and local storage data (see our Cookie Policy)

Legal basis for processing

We process personal data on the following grounds: fulfilment of a contract or service arrangement you have entered into with us; your consent (for marketing communications and optional cookies); legitimate interests in improving our services and communications; and compliance with legal obligations under Singapore law.

2. How We Use Your Data

To respond to enquiries and arrange the service you have requested
To send written booking confirmations and service summaries
To communicate any changes or updates to your arrangement
To follow up after a service and receive feedback
To maintain records required by Singapore commercial law (typically 5 years)
To improve our website and service processes using aggregated, anonymised analytics
To send occasional communications about our services, where you have opted in

We do not use your personal data for automated decision-making or profiling. We do not sell, rent, or trade your data with third parties for marketing purposes.

3. Data Sharing

We share personal data only where necessary to deliver the service you have arranged:

Drivers: Assigned drivers receive your name, contact number, pick-up location, and any relevant instructions for the service. No other personal data is shared.
Payment processors: Transaction data is shared with our payment service provider for the purpose of processing payments. They operate under their own privacy policies and data security standards.
Analytics providers: Aggregated, anonymised website usage data may be shared with analytics platforms (such as Google Analytics) to help us understand website performance.
Legal requirements: We may disclose information to regulatory authorities or courts where required by applicable law.

4. Data Retention

Personal data related to service bookings is retained for five years from the date of the last service, in line with Singapore commercial record-keeping obligations. Enquiry data from contacts that did not result in a booking is held for twelve months and then deleted.

Website analytics data is aggregated and anonymised after fourteen months. Cookie consent preferences are stored locally in your browser and are not retained on our servers.

5. Data Protection Measures

All website communications are encrypted via HTTPS/TLS
Client records are held in password-protected, access-controlled systems
Access to personal data is limited to team members who require it for service delivery
We conduct an annual review of our data handling processes
In the event of a data breach, we will notify affected individuals and the Personal Data Protection Commission (PDPC) within the timeframes required by PDPA regulations

6. Cookies

We use cookies to understand how our website is used and to store your preferences. See our Cookie Policy for a full explanation of the cookies we use, their purpose, and how to manage your preferences.

7. Your Rights

Under the PDPA and, where applicable, GDPR, you have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Request that inaccurate or incomplete data be corrected
Erasure: Request that your data be deleted, subject to legal retention requirements
Portability: Request that your data be provided in a structured, machine-readable format
Objection: Object to processing based on our legitimate interests
Withdrawal of consent: Withdraw consent for optional data processing at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Personal Data Protection Commission of Singapore (www.pdpc.gov.sg).

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of any site you visit through an external link.

9. Children's Privacy

Our services are arranged for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that data has been collected from a minor without appropriate consent, we will delete it promptly.

10. Changes to This Policy

We may update this policy periodically to reflect changes in our data practices or regulatory requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions, requests, or concerns related to this Privacy Policy:

Email: [email protected]
Address: zentroves Pte. Ltd., 20 Cecil Street, #14-05, Plus Building, Singapore 049705
Telephone: +65 6392 5174